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What is the hot weather shipping?

• Some candies and sweets are sensitive to hotter temperatures in the spring, summer and fall months. Chocolate, marshmallow and gummi or jelly candies may melt or get sticky in hot or humid environments. 

• While this may be perfect for fondue, it’s not for your candy order. So, to ensure your product arrives in great condition, “Heat Sensitive” items will have shipping restrictions during hot weather months. When ordering, keep the following in mind:  

• Temperatures differ from state to state, so shipping restrictions may be in effect for some states but not others.

• Your order is being shipping from our temperature-controlled location in northern Cincinnati, Ohio. 

• They check to ensure your order is of perfect quality prior to sealing the package for shipment. However, they cannot guarantee that your candy will arrive in the same perfect condition. 

• For this reason, they do not provide refunds or replacements of product damaged by high temperatures.

• If your order contains a heat sensitive item, Economy shipping will not be offered as an option due to the longer time in transit.

How are shipping costs calculated?

• Shipping charges are based on your order total before product discounts."

• Shipping costs are based on the customer's choice for level of shipping service, depending on whether you choose Economy, Expedited, 2nd Day or Next Day service. 

• Also, shipping is charged per recipient address. If you wish to ship items to multiple addresses, please download and use our multiple shipping addresses form. 

• They are pleased to ship all products to the United States and Canada. They ship wrappers, stickers, tins, and other non-food items by International Express Mail (EMS) or Priority Mail to Australia, Mexico and United Kingdom, but cannot guarantee delivery by any certain date.

How may I change or cancel my order?

• They start working on your order as soon as you hit submit.They work fast, so once you place an order with Just Candy by phone or online, it has begun to process. 

• They will try to accommodate requests for any changes you may have, or an order cancellation, but they cannot guarantee the ability to do so with an order. 

• If an order is already packaged for shipping, you would need to place a new order to accommodate changes and receive your additional items.

• If your order requires a proof, changes may be made before your approval of the proof. After the proof has been approved by you, any additional changes may incur an additional setup fee. If you need to make changes to your order, please contact they right away. The shipment of your order may be delayed with any change requests.