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What is the shipping policy?
Royal Mail 48 Tracked: Orders placed before 12:00 pm are usually dispatched the same day Mon-Sat. Orders after this threshold will be dispatched the next working day. Delivery usually takes 2-3 days, including Saturdays. You will be given an estimated delivery date at checkout. This service is free for orders over £10, orders under £10 will be subject to a £2.50 delivery charge.
Royal Mail 24 Tracked: Orders placed before 2:30 pm are dispatched the same day Mon-Sat. Orders after this threshold will be dispatched the next working day. Delivery usually takes 1-2 days, including Saturdays. You will be given an estimated delivery date at checkout. The charge for this service is £1.99 for orders over £10, and £3.99 for orders under £10.
DPD: Orders placed before 2:30 pm are dispatched the same day Mon-Fri. Orders after this threshold will be dispatched the next working day. Delivery is next day, excluding weekends. You will be given a date at checkout to confirm. The charge for this service is £4.99.
International Delivery: Orders placed before 2:30 pm are dispatched the same day Mon-Fri. Orders after this threshold will be dispatched the next working day. Delivery usually takes 4-6 days. You will be given an estimated delivery date at checkout. This service is free for orders over £25/€30, orders under £25/€30 will be subject to a £3.50 delivery charge.
How about the return policy？
They accept returns on all orders, as long as you notify them within 14 days of receipt that you're wanting to return your order. You then have a further 14 days to physically return the products.
Goods must be returned in their original, sealed packaging and re-saleable. If items are received back damaged, or missing items they are entitled to make a charge to cover the cost of this, and thus this may affect the amount credited to you. They aim to process returns within 5 working days of receiving the item back.
What is the order acceptance?
Order acceptance will take place only when they confirm your order via email, or they do not accept it or later cancel the order in accordance with their terms below. Unless otherwise stated, only one discount/offer can be applied per shopping basket. Most items are in stock and will be dispatched immediately therefore full payment is required at point of sale.
Do they offer free delivery?
Yes, they offer free U.K. delivery on all orders and free delivery to the Republic of Ireland on orders over £25/€30.