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Which countries do you ship to?
They ship all over the world so please place a TEST ORDER on their website to check if they are able to ship to your country. However, extra shipping costs may apply if you live in areas that are difficult to ship to.
What if my item/s is damaged in the shipping process?
From time to time, a parcel may be damaged (as well as the item inside the package) in the shipping process. Please contact DHL/ FedEx or your local Post Office within 5 business days to discuss the next steps with them. They may require pictures of the damaged items and shipping bags.
Why have I been charged import tax/duty, vat, or GST?
The buyer is liable for payment of any country import tax/duty, vat, or GST at the time of entry into the country of destination. JustSaiyan makes every effort to reduce the chance of duties and sales taxes being charged by customs agencies. Their packaging, labeling, and documentation are designed accordingly. However, they do not accept any responsibility for any taxes or duties charged. To find out more information about import taxes/duties and vat or GST please contact your local customs office.