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How about the packaging of the steak?
Each order comes in a Styrofoam cooler with dry ice. Most food items, including their award-winning steaks, are sealed in Cryovac packs and then snap-frozen to seal in juices and flavors.
What if I not satisfied with my order?
For any questions related to incorrectly shipped items, please contact Customer Service at 1-800-524-1844 or email [email protected] within 10 business days. They make an unconditional promise: their goods are guaranteed. If any product purchased from them fails you for any reason, you can ask for a replacement or a refund. Even if you receive the item as a gift, KansasCitySteaks will replace it with another item or a gift certificate of equal value. If for any reason you are not satisfied with the item you received, please contact customer service within 45 days for a replacement or a full refund. If only part of the product is not satisfactory, a partial refund or replacement may be issued. Refunds will be returned to the original order payment method.
What are the shipping costs?
Orders placed via Standard Shipping arrive within a selected week for $19.95 per address. Additional fees apply if you want your order to be delivered on a specific date. Overnight delivery - add $40. Fixed Date Delivery - Add $10. Saturday, 2-day delivery - add $25. To ensure quality and on-time delivery, they ship on weekdays instead of weekends.
How are the seasoning packets delivered?
To expedite your shipment, please call 800-524-1844 and request express delivery. Additional fees apply. Note that if you order other perishable items, seasoning packs will ship the same way as these items. Shipping is included in the cost of the item. Shipped individually, the seasoning packs ship via USPS standard shipping and arrive within 4 to 7 business days.