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What do I do I if I have a problem with my order?
They do their very best to fill live orders with the feistiest crabs available. Normal mortality rates should not exceed 15% of the total order.
Unfortunately, because they can't control the shipping environment, there may be instances of higher mortality due to extreme weather, rough handling, or delayed delivery by the shipper.
In short, if you want to eat every crab it is better to order them steamed.
What is the shipping policy?
They try as hard as they can to reduce shipping costs for their customers. They offer discounted weekday shipping to some parts of the United States.
Because nearly all of theirproducts are perishable, shipping them takes thought and careful planning.
They've come up with their own fresh pack system that keeps perishables cool in transit for at least 48 hours.
They take care to arrange your seafood in specialized boxes designed to keep your order in top-notch condition.
There is a $9.95 fee for packing materials. The packing materials charge is waived for VIP customers on orders over $100.
Cut-off time for orders is 4:00 p.m. EST, Monday through Friday. Please call 1-410-968-3167 to check availability and to place your order by phone during regular business hours.
Orders may be placed over the Internet at any time, day or night.
What guarantee do I have that my order will arrive fress?
They take tremendous pride in their ability to deliver fresh Maryland seafood to your door.
Before it leaves The Crab Place, your order is packed with refrigerant to prevent spoilage. They ship via UPS.
If your order is spoiled or damaged due to negligence by The Crab Place or UPS, they will replace it free of charge.
If you receive an order that you suspect is spoiled, please do not discard the contents. They may request that you return them to them for inspection.
How do I reheat the steamed crabs?
The best way to reheat crabs is to steam them for 5 to 10 minutes until their centers are hot.
Crack open a claw after 5 minutes and each minute thereafter until they're piping hot. There is no appreciable loss of quality from re-steaming.
You may also reheat crabs in the microwave by placing a damp paper towel over them and cooking on high for 1 to 2 minutes. Or warm them in the oven at 375 degrees for approximately 10 minutes.