25% Off Karma and Luck promo codes | Apr 2025

My item is broken, what should I do?

Their products are handcrafted with care and a strong attention to detail and quality. Due to the delicate nature of some designs, breakage can occur, although it is rare. If your item is broken, please contact them and send a photo of your item and receipt to [email protected].

Can I exchange something that I purchased online at a retail location?

Unfortunately, their system requires that all exchanges be made where they were purchased.

What methods of payment does Karma and Luck accept?

For your convenience, they accept payments from PayPal, VISA, MasterCard, American Express, and Apple Pay.

How long does it take for an order to arrive?

Customers typically receive their orders within 1-3 weeks, however, this time frame may vary for international customers. Pre-ordered items will be shipped 3-4 weeks after purchase.

I received a tracking number but it hasn't been updated, what should I do?

Their carriers can take 2-3 business days after the shipment date to update a shipment. At that time, you can track the item via the tracking number.

Will my order be shipped in one package?

For logistical purposes, items in the same order may arrive separately. They do this to ensure that items are shipped to their customers as quickly as possible.

Can I make a return or echange at Karma and Luck?

• All orders can be returned or exchanged for a full refund within 30 days, with proof of purchase. Please note that after an exchange is made, the item do not qualify for refunds.

• Defective items purchased within 1 year with proof of purchase may request a special promo code for 50% off the same item.

• If the item you ordered is damaged or if you received an incorrect item or missing an item, contact their Customer Service Representative [email protected].

• You will receive a refund or replacement once they receive the item back if the item is in stock.

• Please allow up to 7 days for refunds and exchanges to be processed.

Can I cancel the order?

• If you have placed an order within 5 hours you may request a cancelation for a full refund.

• Pre-orders can be canceled at any time (if they are not processed) for a full refund.

• Special sales and promo codes

• You can only use one promo code per order. Special sales are set within a specific timeframe and will only apply to orders placed in that timeframe.

What if I want to return an item I purchased with a gift card?

No problem! When returning an item that was purchased with a gift card, the refund will be issued onto a new gift card.

I tried to use a gift card and it didn't work, what should I do?

They are sorry to hear that and apologize for the inconvenience. Please email them at [email protected] with the gift card number and amount so that they can investigate what went wrong.