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Kennedy Violins Frequently Asked Questions
How to enjoy free shipping?
They offer free shipping on all orders over $100! Free shipping on any combination of items with a total value of $100 or more. Accessories included!
How soon can I receive my goods?
They ship most orders within one business day, Monday through Friday. When your order is placed before noon, they will make every effort to ship it the same day. Instruments will ship within two business days. The in-store luthiers allow them to ship some orders with one-day shipping. Most orders are sent through the UPS Ground service. UPS promises to deliver your package within 3-5 business days.
Can I return the item?
They trust that you will be satisfied with their products! They offer a 45-day money-back return policy for instruments and most accessories. They will not accept returns if certain packaged items have been opened; such as rosin, strings and finger thread.
Does the product I buy from their website have a warranty?
Kennedy Violins Inc. warrants its instruments to be free from defects in material and construction for the life of the product. Kennedy Violins Inc. will, at its option, repair or replace any item found to be defective in material or manufacture in accordance with the terms described herein. Kennedy Violins Inc. shall be the sole arbiter of warranty repair or replacement eligibility. To be eligible for warranty coverage, the original purchaser of the item must submit the defective item to Kennedy Violins Inc. along with the original purchase receipt.
How long does it take for the refund to arrive?
For returns for which you pay the shipping cost, you can send your package back to them via USPS, UPS, or FedEx. If a refund is required, they will refund the purchase amount by check to the billing address provided.