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What is their shipping policy?

• However, most sellers ship within a few days, and they have up to seven days to ship and track it to reflect this. After that, you can ask for a refund (if you don't receive the order, you can find more information here). Once delivered, it usually takes 3-7 days to arrive anywhere, but USPS may have delays, sometimes longer. 

• The seller must provide tracking information of all orders. Tracking should indicate when the order is delivered. After receiving the order, the order should be updated to be delivered in the application.

What is their return policy?

• All sales of kidizen are final. Once purchased, the seller can decide whether to cancel the order that has not been shipped. For delivery orders, both the buyer and the seller are protected by each order protected by kidizen. Refunds can be issued in the following two cases:

Order not received:

• If the order is not delivered or does not arrive at the destination, the buyer will receive a refund, but the refund must be submitted within 90 days after purchase. If the seller does not ship or provide tracking information, the buyer can choose to apply for a refund after 7 days (day 8) by scrolling to the bottom of the order details screen in the application. If the tracking number shows that the order has been shipped but has not arrived at the destination, if the shipment is purchased through kidizen, kidizen will bear the cost of returning it to the buyer. If the goods are purchased elsewhere, the seller is responsible for paying the refund. When the tracking number of the order shows that the order has arrived at the destination, the buyer is responsible for contacting its post office and submitting a police report (if theft is suspected). If you don't receive an order here, you can find more information about how to deal with it. The refund requested after 90 days cannot be processed.

The order is different from the description:

• If the buyer receives items that do not match the description of the list or sends the wrong items, they require the buyer to contact the seller first so that the seller has the opportunity to resolve the situation. The buyer must contact the seller through in app message within 5 days after delivery. If the seller cannot provide an acceptable solution, the buyer can contact kidizen support to request a refund. Do not wear or change items in any way, including cleaning or stain treatment.