40% Off KidsHOO Coupons | Apr 2024

What is shipping information?

They appreciate your patience and remain committed to delivering the holidays to you. Their team is currently operating. Their teams are working to deliver customer orders. But now the major logistics delivery company parcels backlog, there is no way to ensure the logistics timeliness. Thank you for your understanding. Just a reminder that shipping times are estimated, and might take longer during peak season or due to an incorrect address.

• After the customer pays, they will use 2-5 working days to prepare the goods. For example, the Christmas shopping season requires more time to prepare goods.If the clothes you buy are sold out, their factory will make them for you immediately. Or you buy more clothes. This will take longer to stock up .The transportiseised according to the logistics of the customer's choice. 

• 2-3 days after their shipment, the customer's account information will have logistics information display. The sales season may delay the updating of logistics information due to delays in the flight of the logistics company. 

• If the customer has a request for the time of arrival of goods, please let them know by leaving a message or email. They will provide reasonable logistics advice to their customers.

What should you do if you exchange items?

If you have received an incorrect or defective item, please send your request to their customer service team by email [email protected], and they'll get back to you within 24 hours. If you need to exchange or return the goods, please confirm with them by email first. They'll give you the warehouse address. Online purchases made through the site are valid for exchange, or refund within 30 days after you receive the package. They'll  glad to accept unworn, unwashed, and undefective merchandise purchased on KidsHoo.com for return. After the customer sends the email and gets their confirmation. Customers can return the item within 1 month of receipt. Please note that the following items cannot be returned: bodysuits, lingerie & sleepwear, accessories (except scarves, bags, and blankets). And please do not send your return to the address on your package. That is not their return address and will affect the processing of your return. Returned items must be in their unused condition with the original packing. They do not accept a returned item that has been worn, damaged, washed, or altered in any way.