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Kiehl's Frequently Asked Questions
What is Kiehl’s family rewards?
Kiehl’s Family Rewards is Kiehl’s loyalty program where members enjoy exclusive offers, early access to seasonal promotions, and so much more.
To join, simply provide your contact information to a Kiehl’s Customer Representative in store, or sign up online.
How does the Kiehl’s family rewards program work?
Your member account is activated the day you enroll in Kiehl’s Family Rewards.
Once you’ve enrolled in Kiehl’s Family Rewards, you can earn points by completing qualifying purchases at Kiehl’s Retail Stores or Kiehls.com.
Your email address is your username for your Kiehl’s Family Rewards account. Please be sure to use your registered email address when logging into Kiehls.com or referencing your Kiehl’s Family Rewards account in store.
How do I finding the right products?
They at kiehl’s would like to assure that you are using the most appropriate products for your skin and hair/scalp type.
In order to assist you in determining the optimum skin and hair care regimen for you, they encourage you to utilize our personal consultation and to try 3 samples of our formulations with every order you place at kiehl’s.Com.
Does the website ship products internationally?
- You have reached the US website and although their products are sold worldwide, they are unable to assist with inquiries from outside the United States.
- You can only order products from the website in the country in which you reside. Kiehl's Since 1851 currently offers ecommerce websites in other countries. Please select the drop down on at the top left of the homepage to visit the Kiehl’s website for other countries.
- they do not offer an international product online order service.