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Kira Grace (39)
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Kira Grace Frequently Asked Questions
Is there free shipping from Kiragrace?
They offer free standard shipping on all domestic orders. Your order will usually be delivered within 2 business days. Please be sure to check the pre-order message. They offer three options for domestic shipping: free USPS standard delivery: 6-8 business days based on delivery date (delayed due to the new corona).
Ups domestic shipping $9.50: arrive after 4-6 business days from shipping date.
2 days UPS shipping: arrive 2 business days after shipping date.
Overnight UPS shipping $49.50: arrive next business day from shipping date
They are not responsible for lost or stolen items once delivered to your address. Thank you for your cooperation and understanding. If a replacement item has been dispatched, the order will only accept returns in store miles.
How is the exchange done?
Request a simple return label and select credit save.
When you receive and process an item in Kiragrace, a shop credit will be applied to your account.
Apply a store credit and place a new order for the desired product.
How can I request a return?
They may also send requests for returns from customers' accounts on thier website.
This is all on the Account menu, click Complete Order.
Click "Return" and then select "Return".
Click Done, and then click Send Return request.
A confirmation will be sent once the return request is sent.
Thier team is off duty on Saturday and Sunday, so if they submit an online return request on the weekend, they will reply on Monday.
How long does it take to process the return?
Processing returns may take up to 10 working days from the date of receipt in the warehouse.
What if my earnings are not qualified?
They want to hear from you! Thier goal is for you to feel wonderful in your gear.
Contact them at [email protected] or 885-412-5334 from 8 a.m. to 4 p.m. Western Time.
Returns 21 days from delivery will not be processed.
They monitor returns and identifies possible abuses in return policies. They reserve the right to refuse service and delay returns if they suspect fraud or fraudulent use. Returns of orders over $500 will be subject to a 10% return fee.
I have selected a quality free gift from your purchase, but do I need to return some other items?
A free gift on purchase is a final sale. After returning the gift, the value of the gift will be deducted from the refund if it fails to meet the promotion criteria. You can also choose refund by store credit.
Note: Due to the nature of water bottles or jewelry, they do not accept returns. If you receive water bottles or jewelry when ordering and need a return, please contact [email protected].