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Know Fashion Style (31)
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Know Fashion Style Frequently Asked Questions
How do I track my orders?
In your Knowfashionstyle account, go to - My Account - My Orders - Details to check the status of your order. If the order status is "Shipped", your order has been shipped. You can view your order tracking number by clicking on Order Details. You can use it to check the shipping information of your order. If the lead time is longer than 4-10 business days, please contact their customer service and leave your order number and they will get back to you as soon as possible.
Can I get a return label?
They do not have return labels. If the customer wants to return the item to them, the customer will need to pay shipping and customs. Usually they do not recommend you to return the item. Because it may take a long time to return the item and they are in China, it is not cost effective. Also, as this is a special time, logistics companies are having difficulty shipping and the cost of shipping and customs clearance is rising and costly.
Who is responsible for returns?
They would appreciate it if you could show them some photos of the quality problem, which will help them to identify the problem and solve it quickly. If the customer returns/exchanges/refunds for personal reasons, the original/return shipping costs will be borne by the customer. If you have any questions, please feel free to contact our customer service.
How to modify my order?
They can help you modify your order before it is shipped. Please contact them via email to amend your order. When they receive your request, they will modify the order information for you, but they cannot modify shipped orders. Please let them know more about the status of your order.