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What is the return policy?
They accept returns within 28 days after the items are recieved. Return labels are provided with all the UK orders, please note if you wish to use it will cost you only £1.99.
The shoes and accessories should not be used and come with the original tag. They can't accept earrings, for hygenic reasons.
You need to return all the items purchased in a single order. If you choose a delivery option other than standard, you will only be refunded for the price of the standard delievery.
Can I have an exchange instead of a refund?
Unfortunately they are unable to offer exchanges, their best advice would be to return for a refund, and then place another order for the correct size.
Do I need to pay for the international return shipping fee?
Unfortunately, they are unable to cover the cost of international returns and the price may vary depending on the size and weight of your parcel.
It's important you keep a receipt of the postage to the depot, up until the refund of th items and to also fill in the returns form and include it in the parcel.
Where is my order?
Once you have placed an order you will receive an order notification letting you know they have received your order.
When your order has been shipped a notification will be sent to you confirming your order is on its way.
When your UK order is with the carrier, the carrier will send you notifications to let you know when they will deliver this to you.
My item is out of stock, what do I do?
Out of stock items after purchase will be displayed on your dispatched delivery note that you will receive within your parcel. They will email you to let you know if any of your item(s) are out of stock.
They’ll try and get the refund to you before your parcel arrives, but if not please allow them 2-3 of days to process your refund. If you haven’t heard of from them by then please contact them.