Kurly Klips Frequently Asked Questions
When will I receive my order?
They generally ship next day, but during busy times of the year, it may take up to three business days.
Where are you shipping from and what are your rates?
They wash the hair and ship it from Bethesda, Maryland. They offer several rates to choose from at checkout. International orders are charged customs + duties at checkout. This expedites the order at customs and customers will not be charged additional fees upon delivery.
How do I return items at Kurly Klips?
You’ll have the option to return eligible final sale items by adding Return Assurance at checkout. They’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply. The item(s) must be new, unworn, unwashed, in the same condition in which you received them, and in the original packaging with tags attached. Returns must be initiated within 5 days of receiving the item(s). Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of the Return Assurance is nonrefundable.