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La Redoute Frequently Asked Questions
Can I make a return at La Redoute?
If you want to return the articles you bought on the laredoute website.com, you have 30 days to continue the return process from the date of receiving the order.
Please note that items should be kept intact before returning. German and Austrian returns are free. For Ireland, the return price is 5 euros, which is prepaid through negotiation with DHL. This amount will be deducted from your item refund. If you need to return multiple items from an order, please carefully pack them in the same package to enjoy free return. For any other country, the cost of return is borne by you.
How long can I get my refunds at La Redoute?
For returned items, it takes up to 30 days for the funds to be credited back to the original payment method. The refund method is the same as the first payment, which is paid by their partner global-e.
You can find the details of the refund under "track my order" in your account. If you have paid the tax (prepaid through global-e services or paid after receiving the order), you must apply for reimbursement directly to the customs authority of your country.
How long can I receive my orders at La Redoute?
Once the product size is selected, the indicative delivery time will be displayed on the product table. This indication also exists in the basket. This time corresponds to the standard delivery method. In more than 95% of cases, this delivery time was observed.
What shipping methods does La Redoute use?
La Redoute will deliver your order through its Express DHL. You will receive an email informing you that your package has left the warehouse.
Your package will be delivered to you at the designated delivery place when you check out. DHL Express agent will try to deliver your order twice. If both attempts fail, they will try to contact you by phone or email. If you fail to reply within 48 hours, your order will be automatically returned to the sender.
If you want to deliver the order at an address other than your address: you must check the "add other delivery address" box on the checkout page, and then re-enter your details (full name, address). Then you will see that your invoice address is still the address you entered when you created your account.
Can I track my orders?
You can track the progress of your order by clicking the "track my order" or the corresponding link in the order confirmation email.
What payment method does La Redoute accept?
They accept all major debit and credit cards, such as visa, MasterCard, American Express and other payment methods, such as PayPal. During the checkout process, the supported payment methods are displayed on the screen.
They may change the payment method at any time, but this will not affect any existing orders. The availability of a payment method may depend on your geographical location.
Please note that the commodity price can be preset in local currency and calculated according to the applicable exchange rate when you place an order.