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When will my order be shipped?
Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days.
Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Orders submitted before 2PM EST with Overnight or Two-Day shipping methods selected will ship the same business day. Orders placed after 2PM EST or Saturday and Sunday will ship the next business day.
Orders that qualify for free shipping will be shipped via standard ground service by UPS or their preferred freight carrier.
What about the shipping charges?
All shipping charges are non-refundable.
International orders must be returned via Border-free and must be authorized using a return form. International order returns shall refund the item purchase price, and will not include any international shipping charges or fees. International customer return refunds exclude all shipping fees, duties, taxes and tariffs.
How long will I receive my refund?
Your refund will be credited back to your original payment method within 5-7 business days, once received by their return department. During the busy holiday season, please allow up to 15 business days to process your return.
What is the return policy?
Items that end in .99, are Final Sale and cannot be returned or exchanged.
Orders from outside the continental U.S. are Final Sale and cannot be returned or exchanged.
Original shipping and handling charges are non-refundable. You will be responsible for all costs associated with return shipment. You may use a return label provided for you on the return page. If used, a fee of $9.95 will be deducted from the total cost of refund. Returns must be sent via USPS, FedEx, or UPS with tracking information and must be insured for the full retail value of the merchandise.
Please make sure to package the merchandise securely and safely to avoid damage while in transport. Lauren G Adams will not accept damaged packages and is not responsible for in-transit loss.
Merchandise must be in original and unused condition. All tags, pouches, and bags must be included with your return. Any unauthorized returns will be subject to a 20% restocking fee, delivery may be refused, and the merchandise could be returned to sender.
