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What is the shipping policy?
You can trust that your order will be quickly processed and safely delivered. For shipments within the continental United States, a flat shipping charge is determined by the total dollar amount of your order, excluding applicable sales tax.
There are no additional handling fees.They proudly ship to APO locations around the world. An APO shipping option is provided in the checkout process.
Insurance is required for APO shipments. The cost will be calculated automatically in the checkout process.($3.75 for 1st $100 of merchandise + 75 cents for each additional $100, or fraction)
For Non-Continental U.S. and Non-APO International orders, a quote for actual shipping charges will be provided for customer approval.
Some products cannot be shipped outside the continental U.S. or to International destinations.
What if I want to return or exchange the product?
If you are not completely satisfied with any item, you may return it within 30 days from the date you receive it for exchange or refund.
Returns are not allowed on custom made items, but they will make every effort to correct any problems related to them.
In circumstances where Lauterer bears no responsibility for return or exchange, Lauterer reserves the right to charge standard shipping rates to reship merchandise and/or a 10% restocking fee on any items returned.
Please return the merchandise along with a note indicating reason for return and what adjustments are desired.
If convenient, include a copy of your packing slip. Otherwise, include contact information along with order number, order date, and customer number, if known.
Why my order be declined?
The Laurerer.com website does not handle your credit card information directly, nor does it determine if your credit card is valid or if sufficient funds are available.
USA ePay, a third-party, independent credit card processing firm provides this service securely and confidentially.
Once you have entered your credit card information, the final step of the on-line ordering process is pressing the "Place Your Order" button.
When pressed, your credit card transaction information is passed, via a secure tunnel, to our credit card processing company, USA ePay. The USA ePay system interfaces directly with your bank or financial institution and seeks an approval to accept this transaction.
When USA ePay's process is complete, the result is passed back to our website, i.e., the transaction is approved or declined.
If the transaction is declined, USA ePAY passes a decline code number, from your financial institution, to Lauterer.com. If the decline code is in our list of common decline codes, their web site will return the decline code description.