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Levi's (50)
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Levi's Frequently Asked Questions
After my order placed, can I change the shipping address?
They cannot change your shipping address after your order is placed. If you'd like to change the shipping address, please cancel the order within one hour after placing your order and place a new order. Once an order has been fulfilled and shipped by their warehouse, they cannot cancel the order.
For Afterpay orders, items can be canceled from your order up to one hour after the order is placed; however, items cannot be added to your order and shipping method cannot be modified.
Do you ship internationally?
U.S. Levi.com orders cannot be shipped internationally, but Levi’s® offers online shopping options in several countries worldwide. Please visit http://global.levi.com/ or click the flag at the top right of Levi.com to change countries. Please note that not all countries on the page have shopping options but may have sites containing information about Levi’s® products. U.S. Levi.com orders can be shipped to the continental United States, Alaska, Hawaii and APO/FPO addresses. Levi’s® doesn’t currently ship to U.S. territories, international re-shippers, or businesses that forward packages to international addresses.
Can I cancel my return or exchange request?
If you want to cancel the return or exchange request, no problem. Your request will be automatically canceled in 14 days, you can rest assured. If you have mailed the order to us, your request cannot be canceled, and your return or exchange request will be processed.
How and when will I receive my refund?
Refunds are issued in the original form of payment. Gift returns are refunded to the original purchaser.
Once the return is received, they will issue a refund back to your original method of payment within 15 business days. For credit cards, please allow an additional 10 business days for the refund to process back to your account.
How do I track my order?
Due to potential carrier delays, you may see your package in a city or in the same status for a few days. Please allow an additional 2-5 days for your order to be delivered. Thank you for your patience — they are grateful.
To track your order, visit the Order Status page.
After placing an order, can I cancel or change the order delivered on the same day? Can I change my delivery method?
If you change your mind, you can cancel the order within one hour after placing the order by clicking the "cancel order online" button on the tracking link provided in the order confirmation email, or call us at 1-800-872-5384.
If you want to change the delivery method, you can cancel the order within the one hour regret period and place a new order with the updated delivery method.