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Can I make a return at Loungaroo?

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Sale items (if applicable)

• Only regular priced items may be refunded, unfortunately sale items cannot be refunded. This includes any discounts applied to the checkout.

• To complete your return, they require a receipt or proof of purchase.

• If you purchased your item in person, all sales are final and you cannot return, exchange it/them, or be refunded.

• Please do not send your purchase back to the manufacturer.

How long can I get my refunds at Loungaroo?

• Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

What should I do if I didn't receive my refunds at Loungaroo?

• If you haven't received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next contact your bank. There is often some processing time before a refund is posted.

• If you've done all of this and you still have not received your refund yet, please contact them at [email protected].

Can I make an exchange at Loungaroo?

• They only replace items if they are defective or damaged. They highly encourage you to look at the size chart for proper fitting.

• If you need to exchange it for the same item, send them an email at [email protected] and send your item to: 600 S 1st St Unit 221 Austin Texas US 78704.

Should I pay the shipping when I make a return at Loungaroo?

• To return your product, you should mail your product to: 600 S 1st St Unit 221 Austin Texas US 78704.

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

What should I do if I don't complete payment?

• If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. 

• All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by their store and its service providers.