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Capri-Blue (48)
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Capri-Blue Frequently Asked Questions
Are there any products I can't apply promos to?
Yes, unless stated, we are unable to apply discounts on Pura products including fragrance refills and the Capri Blue + Pura Volcano Diffuser Kit. Order level discounts also cannot be combined with sale items.
Why can't I find the fragrance I'm looking for?
Capri Blue partners with several national retailers to develop custom products and fragrances for their stores. If there is a particular Capri Blue fragrance you're looking for that you can't find on our site, feel free to give us a call and we'll direct you to the store that carries it.
Are Capri Blue's candles organic?
Regardless of what some manufacturers may claim, no candle can actually be certified organic. (The solvents used in the hydrogenation process of any natural wax make that physically impossible). That said, their waxes are made from the finest and most highly refined food-grade waxes available!
Can I return my Capri Blue purchase?
If for any reason you are not satisfied, they are happy to exchange or refund the credit card used for the purchase. Returns and exchanges must be made within 30 days of shipment.
To return your purchase, contact their Customer Experience Department at 800-748-9249 or e-mail them at [email protected]. Their team is available Monday through Thursday 8:30 am - 5:00 pm and Friday 8:30 - Noon CST. You will receive a return authorization number (RA) by a Customer Experience Specialist. Please write the RA number on the packing slip.
What if I place my order on a holiday or weekend?
All orders placed over the weekend are received the following Monday. Please allow 2-3 additional days for order confirmation.
Capri Blue offices and shipping department will be closed on certain holidays. Orders submitted on these days will not be processed until the next open business day.
What is ground shipping policy?
A physical street address is required for delivery.
They offer a flat rate for Ground shipping of $8 on any order in the continental U.S.
Please note that orders shipping UPS Ground may take 2-5 business days to process before shipping from their facility.