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What should I do if I miss my package?

• After 3 delivery attempts, or if it has exceeded 21 days from dispatch date, whichever is earlier, your parcel will be returned to them in Singapore. 

• But they'd be more than happy to redeliver your order!

• Take note: Return fees and additional redelivery fees will apply.

• If you've changed your mind and would like to return your order for Store Credit, the return fees will be deducted from the Store Credit before it is issued to your account.

• If you've any trouble receiving your order, please reach out to them and they'll do our best to help you get your order to you! 

What do the order status mean?

• They know the terms can get a little confusing, so they've broken them down for you!

• Pending Payment: they are in the midst of updating/verifying your payment and this might take them up to 1 hour.

• If payment is successful, your order status will be updated to Processing.

• If payment was unsuccessful, your order will be cancelled within an hour.

• They're packing Your parcel: they're putting your order together and it'll be dispatched within 2 business days from when your order was confirmed.

•  Your order is now with their delivery partner and on its way to you! 

• Shipping time frames are available here.Delivered: If you chose for your parcel to be delivered, this means it has reached you.

How long can I receive my package?

• There might be delivery delays to various countries due to limited flights available with the delivery partner they are working with.

• During this period, the parcel's tracking status might take longer than usual to reflect updates.

• Rest assured that your returns time frame begins from when your order is successfully delivered.

• If you have any concerns with your order, please reach them at [email protected] might take within 2 business days to respond, but we'll take care of you.

What should I notice when it occers to the payment methods?

• There're a few possible reasons why your payment was unsuccessful.

• Your connection may have dropped during checkoutYour card may have been rejected(their number 1 tip to ensure a smooth checkout experience is making sure your Internet connection is stable and strong before proceeding to pay!).

• If you're still having trouble placing an order after multiple attempts, please contact them here with a screenshot of the error and they'll sort it out for you.

• Not sure if your payment was successful? Don't worry, you can check your order history page here!