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What is the shipping policy?

M. Emi offers free standard shipping and return on most US orders. They were shipped to Alaska and Hawaii on next-day airlines. During the ordering process, they will inform you of the expected delivery time, depending on the delivery method and destination you choose. Free standard shipping order is estimated to arrive after the package has been shipped within an estimated 3-6 business days.

What is the return policy?

Replacements and returns are free of charge for eligible items within 14 days of delivery in their original, unworn condition. Eligible specials can only be redeemed by store points. Shoes must be returned in their original condition. Please note that their warehouse will photograph any defective returns, including manufacturing quality, scratches and other markings, and worn appearance. Returns deemed worn will be evaluated on a case-by-case basis and may result in non-refund of the original payment, all or part of the store credit, and once you visit their online returns portal, you will receive instructions on how to complete your return.

What about consumption tax?

M. Emi collects sales tax where required by law. In the event that M. Emi is not required to collect tax, the customer is responsible for determining and paying the sales tax itself. Each state's tax code specifies which items are subject to sales tax.