20% Off Mack Weldon Promo Code | May 2024

What is Mack Weldon shipping policy?

• They currently ship anywhere in the United States and Canada.  They also ship to APO, FPO, and DPO addresses. All of their packages ship out of their Fulfillment Centers in Massachusetts and California. 

• Standard - Free shipping provided by USPS for all Weldon Blue members and orders over $75 in value, otherwise this option costs $5.

• Priority - Two-day shipping provided by FedEx for $15. Orders must be received by 11 a.m. ET Monday-Thursday in order to receive it in two business days.

• Expedited - Next day shipping provided by FedEx for $25. Orders must be received by 11 a.m. ET Monday-Thursday in order to receive it the next business day.

How do I track my order?

When your order left their Fulfillment Center, you received a shipping confirmation email that included a tracking number with USPS or FedEx. Click the tracking number for an update on their site. Their system can be a bit delayed, so for more up-to-the-minute information, look up the tracking number on the USPS site, FedEx site, or DHL site.

When will my order ship?

Most orders ship within 1-2 business days of being placed. Orders placed before 1:00pm ET each business day generally ship the same day. Orders placed in the evening usually ship the next business day. Those placed on Friday evening or during the weekend ship the following Monday.

Can I cancel or change my order?

Orders cannot be edited once they have been placed. If the order hasn't shipped, they can cancel the order and place a new one with the correct information. Reach out to their customer service team via the Contact Them form. They'll respond as soon as possible—but their orders are usually fulfilled within a day, so they can't guarantee that they'll be able to cancel yours before it ships.

I didn't receive my order/shipping confirmation email, what should I do?

• You should receive an order confirmation email within a few minutes of placing your order, and a shipping confirmation email within 48 hours. The exceptions are orders placed during a weekend, which may not ship until the following Monday. If you don't receive either email within those timeframes, try the following:

• Check your spam folder.

• If you use multiple email addresses, make sure you're checking the right inbox.

Can I make a return at Mack Weldon?

• Underwear must be in its original packaging. You can choose between a refund to the original payment or an exchange for a different size or color.

• Underwear-For underwear that you've tried on, if it is your first time shopping with them, you are eligible for their Try On Guarantee. You can get a refund or exchange for a different size on one pair of underwear that has been tried on, and you won't need to send them back.

• International-Any refunds on Canadian orders will not include the non-refundable international surcharge. 

• Masks-To protect their shipping and logistics partners from COVID-19 their Silver Masks and WARMKNIT Gaiters are not eligible for a return or exchange, even if they are unopened and unworn.