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McMurrayHatchery (19)
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McMurrayHatchery Frequently Asked Questions
Can Chicks Be Shipped Express or Overnight?
- The United States Postal Service has many rules regarding the shipment of live animals. The USPS is the only carrier that ships day-old baby poultry. The USPS guarantees that shipments of day-old poultry will be delivered within 2-3 days.
- McMurray Hatchery also offers a live delivery and livability guarantee on all of the birds we sell. Express shipping is available for an additional fee, however please note that Express shipping gives priority loading to all items but does not guarantee expedited delivery on orders of live animals.
- The USPS retains the right to alter the flights used to protect the animals — for example, live animals can not fly on flights that have dry ice.
How to report losses or issues with an order?
- McMurray Hatchery offers a 48-hour Live Arrival and Livability Guarantee — Contact our Customer Service department at 800.456.3280 to report any losses that occurred during shipping, or the loss of any properly cared for bird(s) within 48 hours of arrival, for a replacement, refund, or credit to your account.
- Reports must be made by phone during normal business hours. If your 48 hours lapses over the weekend or a holiday, please contact them on the next regular business day. Replacement orders must meet their minimum order requirements for safe shipping.
- For other issues with an order, please contact Customer Service by calling 800.456.3280, using the Contact Us form on their website, or Chat window on their website during normal business hours. Allow 4-5 days for a response to questions submitted via email or their Contact Us form.
Do you have any information on the coronavirus (COVID-19) and poultry?
For information regarding the coronavirus (COVID-19) and its relationship to poultry and poultry products, please visit their updated biosecurity page where their have posted answers to common questions and concerns as well as biosecurity guidance for their customers and poultry owners