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Medical Supply Depot (14)
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Expiry Date: 08/15/2025
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Expiry Date: 12/31/2025
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Medical Supply Depot Frequently Asked Questions
What is their shipping policy?
They offer free standard shipping on all orders of $75.00 or more. Orders of $74.99 or less will be charged standard flat-rate shipping of $9.95. Free shipping is only available in the continental US. They do not ship on Saturdays, Sundays or statutory holidays. They were unable to ship orders to PO Box addresses. Orders placed before 1pm PST may be shipped the same business day. Orders received after 1pm PST will ship the next business day.
What should I do if it is out of stock?
If an item is backordered, they will send you an email notification to let you know. Make sure you provide them with a valid email. You can then choose to continue waiting for the product, change the order to a compatible alternative if possible, or cancel the order. If they are unable to fulfill your order, you will get a full refund.
What if I not satisfied with my order?
Orders can be returned within 30 days of delivery for a full refund less applicable paid shipping and restocking fees. Actual shipping charges will be deducted from refunds for orders that received free shipping. Orders placed after 30 days of delivery are non-refundable and subject to the manufacturer's applicable warranty. All items must be clean, unused, and in their original packaging to be considered for resale.
What is the procedure for returns?
Returns without an RMA number will not be accepted. Items accepted for return must be returned within 14 days of receipt of the RMA number. Remove old shipping labels and barcodes from packaging. Clearly label the new shipping label with the RMA number provided by the Returns Department and the correct return address. Once the item is received and inspected by their returns department, a refund will be issued.