50% Off MegaHobby Coupons | Apr 2024

My order already shipped but I do not want it. Can I refuse the package from the carrier?
Sorry, you can not.

• They understand that there are many reasons why you may want to cancel an order and are happy to work with you. However, please do not refuse a package from a carrier.

• Contact them after the package arrives and they will arrange for a return. Refused packages returned to them are subject to a deduction from your refund due to extra charges levied on them by the shipping companies.

• There is never a chargeback or restock fee if you handle a return properly through their customer service desk.

What happens if an item arrives damaged?

• If your box arrives damaged, you must contact MegaHobby.com within seven calendar days from delivery to put in a claim.

• They will contact the shipping company with the claim information, and typically within two to six business days the issue gets resolved.

• Call them with any questions at 888-642-0093, they are always here to help and put your concerns to rest.

• If the shipping carton is damaged, do not throw away any part of the order, including the shipping carton. Take multiple photos of the damage so that they can file a claim with the shipping carriers.

What to do if my item is missing parts?

• Because they are a retailer and not the manufacturer of the items they sell, they do not have replacement parts for kits.

• If you receive an item that is missing parts (or has defective parts), please contact them immediately and they will put you in contact with the manufacturer to get replacement parts.

• Many manufacturers refuse to work directly with retailers in situations like this, and only work with consumers. Because of this they will do their best to help put you in contact with the manufacturer, but often times they are unable to obtain the part themselves.