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Mil Spec Monkey Frequently Asked Questions
What are my payment options?
At the moment they offer Authorize.net and Paypal for online payments, but can take checks / MOs / cash by traditional snailmail. If you do not have a Paypal account, don't worry you can still use Paypal to pay with your CC / Debit card with no special account signup.
For Paypal: When checking out you will go to a paypal login page. Either login to pay normally or click the small blue "Continue" text link to pay using a CC without a paypal account.
What is Mil Spec Monkey's shipping rate?
At the moment I do flat rate shipping for entire orders with some options. First Class and airmail are cheap, but don't come with any tracking. Priority and Global Priority are faster, can have tracking, but cost more. If you need a different shipping option, contact me. First Class : $5, Priority $9 (delivery confirmation included). Heavier stuff is $14 for Priority. Airmail is $13, but it then jumps up to $45 to cover Global Priority with some form of tracking or if it fits, Global Express flat rate envelope.
International Shipping Notes: Many countries have import duties / fees / taxes and this can jack up already fairly expensive shipping costs. Each country is different so they are not able to look this up in advance and it is up to the receiver to be informed and pay them. Additionally they don't appreciate being asked to falsify lower values on customs forms as that is not something they do.
What is return policy?
If for some reason you do not like your item, but it is not defective, you can send it back in like new condition within 2 weeks for a refund minus any shipping.
If your product is damaged or sub-par quality, send a picture for me to confirm and we will send out a replacement. If the damaged item needs to be returned, this will be clarified through email.
I've had my patches for a while and they are starting to get "fuzzy", what did I do wrong?
Degradation will depend on how hard the user is, but keep in mind embroidery threads are less abrasion resistant that military fabrics. Good news is you can take a lighter (fire) with quick passes to burn away most fraying and fuzzies. Also when storing multiple patches, make sure the velcro sides face each other. If hook velcro gets mashed onto a patch design it can really get in there and cause damage removing.