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How do I resize an image?

To resize an image in MeisterNote, simply:

• Hover over the bottom-right corner of the image so the double-ended arrow shows.

• Click and drag to make the image bigger or smaller.

How do I reset my password?

• Go to the sign in page (either by logging out of MeisterNote or by going to www.meisternote.com when you are not logged in). You can also start the reset password process by accessing this link.

• Click I forgot my password on the login page.

• Follow the instructions to reset your password. 

• Please check your spam folder if you don’t receive a reset email within a few minutes.

What support will I receive?

MeisterNote is designed to be intuitive. They are confident that you will be able to use the tool without too much need for support. However, if you find you do need help, the following options are available: 

• Help Center: Here you can find a variety of support articles on topics relating to the core functionality of MeisterNote. 

• User Guide: The user guide is designed to help you get started with MeisterNote and create your first notes. 

• MeisterNote LMS: This intuitive learning experience takes you step by step through MeisterNote’s features through a blend of instructions and video content. 

• Tutorial Videos: They have created a range of tutorial videos to help you get started with MeisterNote.

• MeisterNote Support: Their dedicated Customer Success team is pleased to help you with any questions that you may have.

Who owns my meister account?

• All Meister accounts, whether for MeisterNote, MeisterTask or MindMeister, are owned by the person who purchased the account's license. This includes all data associated with this account.

• This means that if your license was purchased by your company, organization, or another team member, your account and all its associated data are the property of the individual who purchased your license. As a company, they are legally responsible to the account owner only.

Do I need to create a team to collaborate with others?

• Yes. In the current version of MeisterNote, you are not be able to collaborate with users who are not in your team. 

• You will need to form a team in MeisterTask or MindMeister, which can then be used for MeisterNote. 

Is MeisterNote Safe?

• They take your privacy and online security very seriously. Therefore, they’ve taken a number of steps to ensure that your data (notes, attachments, user data, etc.) is completely secure when using MeisterNote.

• MeisterNote servers are located in Frankfurt, Germany. 

• 256-bit encryption SSL on all data transfer

• 24x7x365 monitoring of entire server farm

• Fail-safe power supply

• Redundant Internet connectivity

Why won’t my note load?

If you try to access a note that you do not have access to, you will not be able to view it in MeisterNote. Instead, you will see a blank screen with a loading wheel.

To fix this issue: 

• Contact a workspace admin for the note you are trying to access. 

• Ensure that you have been granted at least viewer status on the note, then try again.

Which browsers are supported by MeisterNote?

MeisterNote works best on the browsers listed below. Please upgrade your browser to the latest version to get the best possible MeisterNote experience.

• Google Chrome 85+

• Mozilla Firefox 78+

• Safari 13+

• Opera 73+

Windows:

• Google Chrome 85+

• Mozilla Firefox 78+

• Opera 73+

• Microsoft Edge 87+