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What is their refund policy？

• Once your package for refund is received and inspected, they will send you an email to notify you that tehy have received your returned item.

• They will also notify you of the approval or rejection of your refund. If your returned item is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

What if I haven’t received my order?

• If you haven’t received a refund yet, please check your bank account again. Otherwise contact your credit card company, as it may take some time before your refund is officially posted.
  

• If however, you still haven’t received the refund please contact your bank. There is often a processing timeline before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact them at [email protected].

How to return a product?

• To begin the return process, head over to their Returns page to request a return.
  
• You’ll find a form that needs to be filled with the order number and the email address associated with the order. After filling those in, you’ll be redirected to a page with all the products from your order. Select the ones you wish to return and click next.
  

• In the next page, you’ll need to provide a reason for the return and the quantity. Choose your refund method and confirm your return order. Wait till you a return confirmation message on the page.

• Once you’ve notified them about the return of a purchase, they will email you a pre-paid return label within 24 hours.

• Once your return has been received by the warehouse and it complies with their returns policy, they will refund you by your original payment method.