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How do I pay for my booking?
momondo is a free global travel search site. They help you plan your trip, but they don’t handle bookings or take payment. Once you’ve found what you are looking for, They redirect you to the relevant online travel agency or airline to complete your booking. This means your booking is with them, not with momondo. Once redirected, you will be able to see the different payment types accepted. They recommend contacting the supplier directly if you have questions about how to pay. You should be able to find their contact details on their website.
How can I make changes, cancellations or refunds?
As a free global travel search site, momondo helps you plan your trip, but they don’t handle bookings, nor do they have access to your booking information. Once you’ve found what you are looking for, they redirect you to the relevant online travel agency or airline to complete your booking. This means your booking is with them, not with momondo. Therefore, if you have questions about how to cancel or make changes to an existing booking, you should contact the supplier with whom you booked directly. You should be able to find the supplier’s contact details in your booking confirmation. If you do not have your booking confirmation, please see the above Help section: Where is my booking confirmation? Depending on the supplier, different rules and options may apply for changes, cancellations and refunds. However, you should be able to read more about these on the supplier’s website.
How do I find the best price?
- On the most popular routes searched on momondo, you can use our Price Calendar (found above your search results) to find the cheapest dates to fly to your desired destination. It shows you approximate prices for your flights based on previous searches made on momondo.
- You can also use their Flight Insights feature, found above the Price Calendar, which gives you some insights into the following six different factors that can influence prices: days to departure, time of day, day of the week, seasonality, airport and airline company.
What is included in the prices displayed on momondo?
- They do their best to include all mandatory fees and surcharges (fees that cannot be deselected) in the prices we display. Sometimes the travel suppliers do not communicate with them all fees or there are technical issues creating inaccuracies in the prices displayed. Therefore, they advise you to always check the final price on the booking page.
- They display overviews of some non-mandatory fees and surcharges which the different providers (hotel, airline or car rental company) add to their prices. These overviews are shown together with the specific provider and them aim to display a list of fees for each provider shown on their site. If you have any questions regarding what is included in the price or not, please contact the airline or the online travel agency with whom you booked or are planning to book.
