MOOSLOVER Promos | Apr 2024

What if I never received a confirmation e-mail?

• You should have received a confirmation e-mail instantly after placing an order. A shipping e-mail should also follow as soon as they finish processing your order.

• If you did not receive an email from Mooslover at all within a few hours of placing your order, please check your Spam folder.

• It is also possible that you entered the wrong e-mail address or it was misspelled when you checked out.
  

How to return a product?

• To start a return, you can contact them at [email protected].

• If your return is accepted, they’ll send you a return shipping label, as well as instructions on how and where to send your package.

• Items sent back to them without first requesting a return will not be accepted.

• You can always contact them for any return question at [email protected].

What is their refund policy?

• They will notify you once they’ve received and inspected your return, and let you know if the refund was approved or not.

• If approved, you’ll be automatically refunded on your original payment method.

• Please remember it can take some time for your bank or credit card company to process and post the refund too.