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Moshi Frequently Asked Questions
What is not covered by the 10 year global warranty?
Please be aware that their warranty does not cover damages resulting from accidents, abuse, misuse, or improper care of the product.
For their portable batteries, like any other lithium ion battery, maximum capacity will naturally degrade over time.
Click here to understand the degradation curve of their battery cells as well as tips on how to prolong their useful life.
How long does it take to process the warranty claim?
They ensure you receive warranty replacements within 2-3 weeks. Please note that due to certain international shipping and customs regulations beyond their control, this timeline may vary. They always keep their customers notified and here’s what the process typically looks like:
Email customer service at [email protected]. Include your product registration details and it is recommended to provide an image or video of the issue you’re experiencing.
Their team will assess the issue and reply to you within 2 business days.
Once the replacement has been authorized, you’ll receive a replacement product within 2 weeks. (As mentioned above, please allow some flexibility for international shipping and customs.)
Why choose Moshi for your business?
They offer a full range of solutions to help businesses maximize productivity no matter where they are working.
Their meticulous development approach exudes from every aspect of their products.
Thoughtful design and attention to detail help you work smarter and compliment your professionalism, while their emphasis on industrial design, materials, and electrical engineering delivers products which are made to last longer and extend the replacement cycle.
What is Moshi Global Ambassador program?
Welcome to the Moshi Global Ambassador Program!
They’re excited to introduce their pilot brand ambassador program and are currently seeking eco-conscious individuals: tech aficionados, minimalists, yogis, fashionistas — most importantly, you’re someone who values quality-over-quantity, wellness, and thoughtful design.