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What is their return policy?
They have a 30-day return policy, which means you can request a return within 30 days of receiving the item. To be eligible for a return, your item must be in the same condition as the item you received, unworn or unused, labeled, and in its original packaging. You will also need a receipt or proof of purchase. To initiate a return, you can contact them at [email protected]. If your return is accepted, they will send you a return shipping label along with instructions on how and where to send the package. Items sent back to them without first requesting a return will not be accepted.
What are non-returnable items?
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom items (such as special order or personalized items), and personal care items (such as beauty products). They also do not accept hazardous materials, Return of flammable liquid or gas. If you have any questions or concerns about a specific item, please contact them. Unfortunately, they do not accept returns for specials or gift cards.
Does the product I buy from their website have a warranty?
All Dual Motor Motion Series Standing Desks and Tabletops come with a standard 8 year warranty. All single motor Motion 2 series standing desks come with a standard 3 year warranty. All Motion Series Standing Desk Frames come with a standard 5-year warranty, with optional 5-year or 8-year warranties on the frame. Every MotionGrey product that comes out of their store comes with a warranty against defects and malfunctions. The warranty is valid only for the original purchaser of the product. The defect is related to any mechanical problem in the product that affects the customer's ability to use it as designed.