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Mountainside Medical Equipment (12)
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Mountainside Medical Equipment Frequently Asked Questions
Can I make a return at Mountainside Medical Equipment?
According to the regulations of the Ministry of health, the product must be unopened. All medical products shall be sold in their original packaging and shall not be repackaged.
All products to be returned must be returned within 30 days after the invoice date, 100% complete, in a resale state, and must include the original packaging materials, manuals, blank warranty cards and other accessories provided by the manufacturer.
All returns are authorized by mountainside medical needs to pay 25% restocking fee and must complete it within 30 days after the date of invoice receipt.
According to the manufacturer's return policy, braces, splints, Sammon Preston products, don joy and other customized devices can only be returned to mountainside medical for repair - no refund or replacement at any time.
What should I pay attention to when I make a return at Mountainside Medical Equipment?
Medical devices that exceed the return grace period (30 days) can only be replaced or repaired within the warranty period. Products that cannot be returned and shipped back to the United States will be discarded. Freight is not refundable.
How long can I get my orders at Mountainside Medical Equipment?
Expedited shipments are delivered only on weekdays. Example: overnight orders placed after 3:30 on Thursday will be shipped on Friday and received on Monday. Expedited delivery is regarded as, FedEx savings, FedEx 2 days, FedEx overnight, UPS 3 days option, UPS 2 sky shipping and UPS overnight only!
FedEx Ground does not consider expediting, and will deliver within 1-4 normal working days. However, choosing this method will ensure that they will not ship FedEx or UPS smartpost. (5-9 days delivery time).
Since FedEx and ups will not ship to all locations on Saturday, Saturday delivery will not be available online. Please call for quotation for Saturday delivery.
P.O. Box: there is a P.O. Box in the order as the shipping address, and FedEx/UPS is required to send it through USPS Priority mail. FedEx and ups will not be sent to the P.O. Box.
How much does the shipping cost at Mountainside Medical Equipment?
Shipping costs are calculated and determined by size and weight. Please put the items in the shopping cart and enter your address to calculate the freight.
Can I get free shipping at Mountainside Medical Equipment?
Free shipping is only applicable to the continental United States with a total order of $99 or more. After selecting this method, the order will be delivered within 2-9 working days. If the item cannot arrive within this time range, you will be notified. They reserve the right to send multiple shipments from multiple locations, and the shipment information will be updated when the applicable report is updated.
What should I do if my items are lost?
If your package is lost or stolen, mountainside will take appropriate measures to investigate. They will file a claim with FedEx/USPS and start the tracking process. This sometimes takes 5-7 working days to complete.
Can I get my packages when I outside USA?
They only sell supplies to medical professionals in the United States. Their pharmacy licensing board prohibits them from shipping items outside the United States. All materials must be transported within the United States.