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Naples Soap Co. (41)
All 41
Coupons 6
Deals 35
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Naples Soap Co. Frequently Asked Questions
How can I make an exchange?
Before exchanging your item, please contact customer service to obtain an Exchange Authorization number, or EA#. Call (239) 325-8263 or email. Unopened, unused product must be returned within 30 days of original purchase.
- Open product must be returned within 15 days of original purchase and contain all unused portion.
- Once you have your EA#, pack items safely for shipping and affix a shipping label to the address below:
Naples Soap Company
EA#: _______________
17041 Alico Commerce Court #1
Fort Myers, Florida 33967
All packages must be sent through a traceable and insurable method.
- You will be contacted by Naples Soap Company to provide payment for the replacement item to be shipped to you.
- The cost will be determined by current shipping rates at time of replacement.
How do I get my order if I missed a signature I requested at delivery?
They always recommend requesting a signature at delivery when possible.
- It is a way of providing extra insurance and it is no cost to you.
- If you were not available at the time of delivery, reach out to your carrier to schedule a redelivery, which can be done via the tracking link you received upon order shipment.
- Depending on the carrier, you should have one to two weeks to schedule a redelivery before the package will be returned to them.
How do I calculate my shipping cost?
Orders under $50 use current shipping rates through USPS and FedEx.
The carrier calculates these rates based on weight and distance from Southwest Florida.
Orders in the US over $50 have free flat rate shipping.
The order dollar amount is calculated from the order subtotal minus any discounts or coupons and does not include tax if applicable or estimated shipping cost.
Is Two-Day Shipping the fastest shipping option?
They do offer FedEx two-day shipping as one of our expedited shipping options.
- Please keep in mind that your order will take approximately 24-48 to ship after it has been placed.
What can I do if my discount or coupon code was not applied?
Coupon codes do not usually apply to items that are already on sale or marked down.
Coupon codes cannot be used for a purchase after they expire.
If you believe a product or your purchase was not discounted appropriately, please email with your order number.
Their customer service team will be able to assist you further.