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What if the item is damaged or faulty?

• If your product develops a fault within 30 days of purchase please contact them and they will provide replacement parts or a full replacement if necessary. By faulty they mean unusable, broken or not as described.

• After 30 days from the purchase date they have statutory rights to refuse a refund in order to attempt to repair or replace the item. Only if the repair or replacement is unsuccessful will you be reimbursed. Reimbursement will be provided in the form of store credit only*. Any product within their warranty period will be repaired or replaced in accordance with the terms of the Consumer Rights Act 2015.
  

How can I track my order?

• They will notify you by email when your order is dispatched

• You will then receive an email with tracking details directly from the nominated courier when your item(s) are out for delivery.

• To track your order enter the tracking number provided by the courier into the couriers tracking form on their website.

What if I am not at home to accept delivery?

• If when the courier arrives there is nobody home, they will leave the item in a safe place and leave a calling card stating where your item was left.

• If they do not feel there is a safe place they will either leave with a neighbour or they will take the parcel back to the depot. A calling card should be left either way.

• If your parcel requires a signature and you are not home to accept delivery, the courier will re-attempt the next working day or may contact you to make alternative delivery arrangements.