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NeoGen Lab Frequently Asked Questions
How long can I get my refunds at NeoGen Lab?
Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
What should I do if I haven't receive the refund?
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact them at [email protected].
How about duties and taxes at NeoGen Lab?
Please note that your package may incur customs fees or import taxes depending on your country's import laws. Such fees will be the customers' responsibility and is out of their control and juristiction. If you have any questions or concerns, please consult your local customs office for further information.
What's NeoGen Lab international shipping?
International Shipping is now available. They ship to most countries. If they are unable to process your order they will notify you and refund your full order.
Shipping Countries: Canada, United Kingdom, Austria, Bangladesh, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Greenland, Hongkong SAR, Iceland, Indonesia, Ireland, Italy, Malaysia, Netherlands, Norway, Phillippines, Poland, Portugal, Singapore, Sweden, Switzerland, Thailand, Turkey.
Can I make an exchange at NeoGen Lab?
They only replace items if they are defective or damaged. If you need to exchange it for the same item, send them an email at [email protected]. Their Customer Service Team will help you asap.
What the returns shipping rates?
First of all, to return your product, please send them an email at [email protected]. Their Customer Service Team will help you asap.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. They don't guarantee that they will receive your returned item.