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NexGen Frequently Asked Questions
How long does it take to process and deliver my order?
Upon ordering with nexgenbiolabs.com, customers are prompted to select a delivery method through partner courier USPS.
Nexgen Biolabs has no control over USPS delivery times, but orders are almost without exception, delivered according to the estimated delivery time provided.
Nexgen Biolabs does everything in its power to get customers their packages as fast as possible.
They have teamed up with USPS to offer shoppers the absolute fastest delivery times and insure the absolute lowest shipping rates.
Orders placed before 9am CST are generally processed same business and sent out via the users selected delivery method.
Orders placed after this cutoff time should be expected to be processed and sent out the following business day.
How to start a return?
To start a refund / return of a defective or ineffective product, please return mail your order to the address below, than complete the contact form to let them know about your situation.
Please include as much relevant information as possible such as reason for return, tracking number for shipment, etc.
Can I return an unsatisfied order?
Yes. NexGen stands by every product they sell and they want you to be completely satisfied with the purchase you make.
They will accept returns on any item within 30 days of the date of purchase for a full refund less the original shipping and handling.
This applies only to end user customers; it does not apply to wholesale purchases or business to business transactions.
What is the return policy for Groupon Customers?
Groupon has featured some of Nexgen’s more popular products over the last year and THEY receive emails occasionally from customers wishing to return/refund a groupon deal.
For purchases originating from Groupon please get in touch with Groupon Support at: Phone: 877-788-7858. Email: [email protected].