Details 4 used
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What is the shipping policy?
They know you're stoked to get your gear and they’re hyped to get it to you as fast as they can.
Shipping rates continue to rise, especially freight, and they do their best to get you your gear as affordably as possible.
Free Shipping is available for most orders over $50 in the lower 48 states.
Free In-Store Pick Up is available at any of their four locations.
Free Watercraft Delivery is available in the Portland Metro area.
What is the holiday return policy?
New items may be returned or exchanged through January 31st. If purchased with a credit or debit card, the original card used must be present for a refund.
Items must be in new condition with original packaging, boxes, and tags. Footwear may not be worn outside.
Used items from the Bargain Basement may be Returned or Exchanged within 10 days with original receipt and tags for Store Credit Only.
Non-Returnable items include safety-rated climbing gear, underwear, bear spray, maps, customized items, fuel, and hygiene products.
Can I exchange an defective item?
The easiest way to exchange your new, unused item is to place a new order through their website, and return your original item within 30 days of pickup or delivery.
This will avoid the risk of the item selling out and will speed up the process of getting you the items you need.
If processed within 30 days, you will receive a full refund for your unused items once they receive the return. No return authorization is required.
Return shipping information is located at the bottom of the packing sheet included with your order.
Please email them at [email protected] (include your order number in the subject line) or give them a call to answer any questions.
How to return a in-store purchase?
With a receipt, most items in new condition (including discounted merchandise) can be returned in-store for a full refund within 30 days of purchase.
Items must be in original retail packaging and have all manufacturer tags, manuals, documentation, parts and accessories.
ome items have additional restrictions that should be listed on its product page, or fall within the Final Sale category section below.
Used items with receipt and tags can be returned within 10 days for store credit only.