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How do you ensure the quality of your products?

Testing, testing, and more testing. All of their products are tested once after being manufactured, and then undergo a stringent process of quality assurance by their friends at Supplement Logistics. No method on its own is absolute, which is why they use multiple methods to make sure that everything they sell is what they say it is, is of the highest purity, and most importantly is safe. They test for identity, purity, and an array of heavy metals using FTIR and HPLC. Encapsulation is an important part of the process and presents an opportunity to give you that extra bit of confidence in them. For this reason, their products are encapsulated at an FDA registered and cGMP certified facility that has been in operation for over 25 years.

Can I see your Certificates of Authenticity?

Yep! You can find all of their CoAs on each individual product page. They update the certificates as soon as they restock, so they will always show what you’re getting from them.

What if my package is stopped by customs?

They make sure to fill out the correct paperwork on all international orders and so your package should make it through customs fairly quickly. The standard delay is 2-3 business days, but it could be a lot longer depending on the country.

What happens if my package is seized?

It is very important that you make sure what you are ordering is not scheduled in your country. As long as this is the case it is extremely unlikely your package will be seized. In the event that your order does get seized unfortunately they are not able to offer a refund.

Why do you ask for my phone number at the checkout?

Banks and credit card companies like to verify as much information as possible with customers so that they can prevent fraudulent activity. Adding this extra piece of info is simply a security measure for your safety. They’ll never use your phone number for marketing reasons.