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If I received a defective item, how to return?
Returns of defective items should be made within 30 days of receipt of original shipment.
Pack unused defective item/items into the original boxes.
Pack boxes into a shipping carton for travel to their warehouse.
Contact Noritake Customer Service for a return shipping label and product reorder.
How can I store my china?
Make sure your china is washed and completely dry before storing. If you are using cloth china storage sets (these are available online), use the dividers provided to separate your items and store them in a safe place.
If you do not have cloth china storage sets, paper plates or coffee filters may be used as separators. If your china is very old and delicate, do not make a large stack as the weight could crack or damage your pieces.
Once your items are stacked with separators in place, it is recommended that you wrap the stacks in plastic wrap, recycled dry-cleaning bags or other available plastic. If your china is exposed to extreme temperatures, let the china come to normal room temperature before heavy handling or cleaning.
Can I cancel my order?
Please contact Customer Service if you wish to cancel an order. Please note that if your order has already been packaged and released for shipping that you will need to wait for your package to arrive and then proceed through the regular return process.
How should I clean the dinnerware?
- Proper loading and unloading of your dishwasher will extend the life of any dinnerware. Follow the dishwasher manufacturer's instructions for correct placement, detergent levels, and wash strengths to insure optimum cleaning and care of your dinnerware.
- Lemon or other citrus-scented detergents are not recommended as they may damage metallic elements of your dinnerware.
- Noritake crystal stemware should be hand washed unless the dishwasher has a stemware cycle and special rack to prevent movement, although they recommend hand washing. Noritake casual glassware is dishwasher safe.
- Use of the air dry setting is recommended. Metallic bands of gold and platinum should be allowed to cool to room temperature before removing from the dishwasher.
- For both dinnerware and crystal stemware, avoid any sudden temperature change, such as putting a hot item into cool water.
- To avoid scratches, steel wool, caustic liquids, and abrasive cleansers should never be used to clean your dinnerware or stemware.