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Do they support international shipping?
All international purchases will ship within 3 business days of placing the order (exceptions may apply). International packages usually arrive within 14-28 business days after dispatch. (exception may occur). Once the order is shipped, the customer will receive an email from [email protected] with the tracking number. All duties, taxes, VAT and charges are the responsibility of the customer. For more information on duties, VAT or fees, please contact your local post office. Please Note: Delays may occur due to customs and inspections.
How do returns and refunds work?
They want you to be happy with what you buy. They will accept refund or exchange requests for undamaged, undamaged items within 14 days of receiving your package and must be accompanied by a Novella Royale return form. Please send your form request to [email protected]. Packages must be returned prepaid. Shipping charges are non-refundable. Novella Royale is not responsible for lost returns, the tracking number is the responsibility of the customer. Please work with them to reduce waste and send your returns back in their original packaging.
What is the standard shipping method?
All standard shipping orders are sent via USPS Priority Mail within 3 business days of placing the order (exceptions may apply). They ship Monday, Wednesday and Friday (exceptions may apply). Shipping times listed are only calculated after the order has been shipped. Once the order is shipped, an email will be sent from [email protected] with the tracking number. Tracking updates can take up to 48 hours.
Can I exchange it?
The quickest way to exchange is to place a new order for the style you want and send back the original for a refund. If you would like an average exchange, please contact them at [email protected] and they will assist you from there.