50% Off Urban Planet Discount Code | Apr 2025

Do I need to register before I place an order?

No, you do not need to register before placing an order. You may check out as a Guest and you will have the opportunity to create an account when you are finished your order.

Why should I register with Urban Planet?

Registering is fast, free and easy! Here are the benefits:

• You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct them otherwise.

• You can browse, shop and complete your order at a later time. The items that are placed in your Shopping Cart will be saved so when you come back later, you will not have to search for and re-select the items again.

How do I change the details of my account?

You can change your account information by visiting "My Account" in the top navigation and then selecting “Account Information” from the sidebar menu. To change your address, click "Address Book" and select "Change Billing/Shipping Address". You can also control your Newsletter Subscription under "Newsletter Subscriptions" and by checking the box next to general subscription and selecting "Save".

What methods of payment does Urban Planet accept?

They accept payment by credit card: Mastercard, Visa, and American Express. They also accept PayPal, Apple Pay, Google Pay, Visa-Debit/MasterCard-Debit cards from the following banks BMO, RBC, Scotia Bank, and Credit Union in Ontario and British Columbia.

Please note: Visa-Debit cards should be entered as a Visa Credit card and not an Interac card.

Do prices displayed on the website include taxes?

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.

Can I modify or cancel my order?

Their goal is to process your order as quickly and accurately as possible, therefore, they cannot change or cancel an order once it has been placed.

Why is an item that I ordered listed as "Refunded" or "Cancelled" on my invoice?

While they make every effort to fulfill your entire order, on the rare occasion they may need to cancel one or more item due to inventory availability. If they are unable to fulfill your entire order due to merchandise out of stock, you will receive a cancellation e-mail and will be refunded for the unshipped item.

How do I redeem my Gift Card online?

While in your Shopping Cart, input your gift card number and pin number in the "Gift Card" section found on the bottom-left side of the screen and select "Check Status and Balance". Once your balance appears, you can add the gift card to your subtotal. Then, press "Secure Checkout" and proceed with the rest of the check-out process.