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What if my equipment is worn out by many adventures?

The warranty covers the repair, stitching removal and wheel replacement of damaged zippers, excluding any reasonable aging of the product, such as fading or normal wear that affects the appearance rather than function.

How long will it take me without equipment?

The typical return time is 3-4 weeks after the product is received by the maintenance center. The return time varies. During peak hours and large-scale maintenance, the return time may be as long as 8 weeks. The maximum delivery time for each direction is 10 days. Thank you for planning ahead so that you can prepare for your next adventure.

What does defect or failure mean?

Within the actual service life of the product, material or process defects are covered. Materials refer to zippers, buckles, fabrics, etc. Workmanship refers to joints and construction. Damage caused by wear, such as tearing, tearing, wear or UV degradation, misuse or negligence, is not within the scope of their warranty policy, but can be repaired free of charge.

What kind of warranty does my product have?

The warranty covers luggage, luggage bags, backpacks and shoulder bags. Lifetime warranty covers pack its organizer and all accessories. The warranty covering each product is identified in the product tag and product description on this website.

Can I make a return at Eagle Creek?

You have 30 days from the date of order to ask for return. They accept the return of Eagle Creek products purchased directly from Eagle Creek.com or order by phone through Eagle Creek customer service team. In order to be eligible for return, all items must be received in a new and unused state, and all parts and packaging are intact. They will refund the account used for purchase within 10 working days after receiving the purchase price.

What should I pay attention to when I make a return at Eagle Creek?

• They are updating the return process of eaglecreek. So returning items will be fast and simple. Before that, please send an email to their customer service team to help you complete the return.

• If you receive a gift purchased directly from Eagle Creek and want to return it or exchange it, please send an email to [email protected] They are here to help.

Can I get a refund if I miss the sale or the commodity price falls?

If the price of the goods you purchased falls within 14 days after you place the order (or is eligible for promotion), and the goods you ordered are still in stock, their customer service team will refund the difference in your original payment form.

Can I cancel the order at Eagle Creek?

As long as you click the "submit" button, they will start processing your order. Therefore, most orders cannot be cancelled or edited. They offer returns. Please re order the appropriate products. Thank you for supporting their commitment to deliver as soon as possible.

Can I track my orders at Eagle Creek?

They strive to process and ship orders within 2 working days. Once they receive the confirmation from the warehouse team that your order has been shipped, they will send you a shipment update with tracking number by email.