40% Off Matt and Nat Discount Code | Apr 2024

Do you have warranty for your items?

Subject to applicable conditions and exclusions, handbags and wallets are protected by a one-year limited warranty from the original date of purchase. Subject to the below conditions and exclusions, footwear & outerwear are protected against defects in materials and/or workmanship for 90 days from the original date of purchase. They offer a 60-day warranty from the date of purchase against any material or manufacturing defects on all their sunglasses. They offer a 60-day warranty from the date of purchase against any material or manufacturing defects on all their Bracelets.

What are the conditions for returning and changing goods?

• New, unused and in good condition; Shoes must be unworn, in perfect condition. – Please make sure to try your new shoes on a clean, soft interior surface.

• Inclusive of all original hangtags, packaging, and components at the time of return or exchange. Footwear must be accompanied by the original box with all protective packing materials inside;

• Accompanied by a proof of purchase (order confirmation email or number)

• Please note: If you purchased from a retail store or 3rd party website other than MATT & NAT, warranty inquiry must be made directly though the retailer.

How long will it take for me to receive my refund on my credit card?

You will see your refund within 2-5 business days from the processing date. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement.

When are out of stock goods available?

In most cases, when the product displayed on their website is no longer available, a message will be displayed on the product details page indicating that the product is "out of stock". Once the product is restocked, it will show on the website that it is available. Unfortunately, they have no accuracy about when the product is available. They suggest you pay attention to the upcoming new models or replenishments on their website!

Why is my credit card information not being accepted?

It is important that your billing address be entered on your order exactly as it appears on your credit card statement. Please note that they only accept Visa, Mastercard, or Amex.