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Can I track my returns?
To track the status of your return, refer to your confirmation email from Narvar.
Once they receive your return, please allow 7-10 business days for your refund to process. Refunds are administered to the same form of payment originally used for purchase. Due to varying processing times between payment providers.
When your return and refund are fully processed, you will receive a confirmation email from Rebecca Minkoff Customer Care.
How to make a return at Rebecca Minkoff?
Some things don't work out. They get that! All orders must be returned within 30 days of purchase for a full refund. To start a new return, click here.
Once your return begins processing, you will receive a confirmation email.
Please note that free return shipping labels are not included in international orders. If you wish to make an international return, please contact customer service at [email protected].
What's the warranty information?
Rebecca Minkoff stands behind its merchandise with a one-year warranty on products purchased from rebeccaminkoff.com or their retail stores. That said, things happen and they are more than happy to handle complimentary repairs for issues resulting from company-acknowledged manufacturing defects within this one-year period. Please note that their repair warranty does not cover general wear and tear, handbag restoration, or defects that happen on merchandise produced over one year ago.
Watches It's super important to them that you're 100% happy with your purchase. Rebecca Minkoff Watches warrants that, for a period of two years from the date you buy it, your watch will be free from material defects and workmanship that prevent it from working properly with normal use.
How do I cancel or change my order?
They are not able to make any changes to an order or cancel it once it has been placed. They include pre-paid return labels in all orders placed within the US, and they're happy to assist you with returning an order once you receive it.
What are the shipping options?
Free ground shipping is available on all domestic orders. They are unable to ship to U.S. Territories and P.O. Boxes at this time.
Free shipping is available for international orders of $300 USD or more. Duties & Taxes do not apply towards free shipping promotion.
When will my orders ship?
All orders ship within 1-2 business days from the date of your order confirmation unless otherwise stated on the product details. All orders received before 12pm EST will be processed same day; any orders placed after 12pm EST will be processed on the following business day.
What's the shipping restrictions?
They're unable to ship to U.S. Territories and P.O. Boxes at this time.
Products containing an animal or plant component (for example, rabbit fur jackets, exotic skins, etc) are restricted from shipment by Borderfree. If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.