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What shipping methods does OFRA cosmetics offer?
US: $6.00 First Class Shipping
US: $12.00 USPS Priority 2-3 Day Shipping
Canada: $14.00
International: $20.00
What is the shipping time for international orders?
Due to COVID-19, International orders can take anywhere from 8-10 weeks. All customers will receive tracking info via email when the package has shipped.
Who is responsible for interntional fees?
The consumer is responsible for custom fees. Custom fees are based on the price of package content.
Can I ship to a freight forwarding company?
You can ship to a freight forwarding company as long as OFRA can ship to the address provided. Please note that in this situation OFRA Cosmetics is not responsible for any missing/lost or damaged packages.
How do I earn points?
You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.
How do I redeem my points?
Select the tab called Redeem Points. Here you’ll see all the rewards OFRA offer. If you have enough points, you can redeem them for a reward.
Am I eligible for a full refund if I am dissatisfied with my products?
Yes. You can receive a refund or exchange within 30 days of the order date, excluding the original shipping charges. If your order included a Gift With Purchase (GWP) and you would like to return your order or any portion of the order that qualified you for the GWP, OFRA ask that you return the GWP as well. If OFRA do not receive the GWP with your return, OFRA will deduct the cost of the GWP from your refund.