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Expiry Date: 06/01/2024
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Expiry Date: 06/01/2024
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Expiry Date: Expires in 2 days
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What's your return policy?
Orders can be returned for any reason within 30 days from the date the order was received. Returned items must be in the same condition, unworn and in the original packaging. Once you apply for a refund or replacement, they will send you a return label to return the item to them, no need to pay for the shipping cost. Free or promotional items must be returned along with the original item when being fully refunded. Once your return is received, a refund or replacement will be processed, and a credit will automatically be applied to your original payment method. Please note that it might take 2-5 working days for a refund to show up on any bank statements.
How to process a warranty?
All products purchased from Olight come with a hassle-free warranty. You can find the precise warranty period of your product on the literature inside its box or on You can also verify the warranty period with their customer service team via the website online chat. If your light was purchased from Olightsotre and own an Olight account, you could apply an warranty case in your account by yourself. Log in to your account——“view all orders"——"more details"——"After sales"——choose "Repair"——fill the blank——complete the application. If your light was purchased outside Olightstore, please click this link: Contacts- Olight Official Store to submit the warranty form. Their customer service will get back to you 24h and help you to make it right. Note: they can only process the warranty for the light purchased in USA, if your light was purchased in other country, please contact your seller or email([email protected]) to find a solution. And for the light outside 30 days free return, you need to cover the shipping to return the light back to them.
What is eligible for engraving?
Engraving: Please note that not all products are eligible for engraving due to their design materials and/or available space. Navigate to the individual product you'd like to engrave to see if engraving is an option: if you see the column to enter your engraving, it is eligible. If no engraving option is available on the individual product, note that it will not be available to engrave.
Why my order still shows awaiting payment/canceled but the money was taken from my account?
They completely apologize if you are experiencing this issue. Please send them a website live chat request or email [email protected] with the PayPal transaction ID. They will make sure that the issue is corrected.