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Organa Kratom (2)
All 2
Editors' Pick 5
Deals 2
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Promo Detail: Enjoy discounts across these collections with this $10 Off offer during the limited time period.
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Promo Detail: Enjoy discounts across these collections with this 10% Off offer during the limited time period.
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Organa Kratom Frequently Asked Questions
My purchase has been declined and I know my credit card is good. What am I doing wrong?
The best option is to contact the card-issuing bank by phone and let them know you approve the transaction. Please note you can only attempt a transaction with the same credit card 2 times in a 24 hour period.
Another reason for the decline could be a simple mistake with the information you provided. Double-check that all card information is submitted correctly before trying again.
Why was I double-charged?
Your attempts to purchase are being authorized by them then declined by your card-issuing bank for some reason. These authorizations will not settle and you will not be charged.
They are given little information regarding why your card-issuing bank is declining your attempts to purchase. Please contact your card issuing bank for further clarification.
What is re-shipping policy?
If your product is returned to us due to the shipping address not being correct, they will reship your order if you provide them with a new address, but you will be responsible to pay the new shipping charges.
If your product is returned due to customs issues from your state or country, they will not reship the package to you.
However, if your package is returned they will return your payment after they subtract the 10% restocking fee and shipping charges.
Do they offer express shipping?
Yes they offer Express Flat Rate Shipping. Please keep in mind that they have little control over your order once it leaves their facilities, therefore, they do not guarantee a specific time of arrival.
My Package is lost what do I do?
If a package is lost they will reship at no additional cost to you (if the requested shipping address is correct). It must be 7 days past the scheduled delivery date to be considered lost.