Orvilles Frequently Asked Questions
When will my items be delivered or available for pick up?
You will be contacted within 24 hours of placing your order for orders placed Sunday thru Thursday and on the following Monday for orders placed Friday or Saturday to verify availability of the merchandise and set up your delivery or pick up date. All in stock items are available for pick up at their warehouse the same day as your verification call or at their stores the day after your verification call. In stock merchandise is available to most Zone 1 zip codes 7 days a week. The worst case scenario for delivery of in stock products is 1 week after your order date, depending on your availability to accept delivery on specific days. Click here to determine your delivery zone. In the event your merchandise is out of stock or special order you will be given an estimated delivery date during your verification call. Out of stock and special order merchandise can take anywhere from 4 days to 4 weeks to arrive in their warehouse.
Who is Orville's?
Orville's is a family owned and operated major home appliances retailer located in Lancaster, NY (a suburb of Buffalo). Since 1965, Orville's has worked hard to exceed customer expectations and provide the best service in the business. They are an authorized reseller of every brand they sell. They have the largest inventory of major appliances in Western New York at the lowest everyday prices. They also have the largest independent factory trained service and installation department in the area.
What does Orville's sell?
Orville's sells major appliances and accessories. Specifically they sell air conditioners, cooktops, dehumidifiers, dishwashers, disposals, freezers, hot water dispensers, washers & dryers, microwaves, outdoor gas grills, range hoods, ranges, refrigerators, trash compactors, wall ovens, warming drawers, and their related accessories.
Are all of the items featured at the "brick & mortar" showrooms available online?
There are a few products they sell in their showrooms which are not yet featured on their website. They plan to eventually have their entire inventory available online. In the meantime you can request a price quote by emailing their online store or by filling out their special order request form.
Do you offer after 5PM or evening delivery, service, or installation?
They provide 7 day a week delivery and 6 day a week service and installation during the hours of 8AM and 5PM. If you are unable to accommodate that schedule they are unable to provide service to you, sorry.